Effective Date: 01/09/2025
At VC5 Partners, we are committed to protecting the privacy and personal data of our users, clients, and candidates. This Privacy Policy outlines how we collect, use, and safeguard your data, particularly in connection with our SMS communication campaigns conducted through third-party platforms like RingOver, in compliance with The Campaign Registry (TCR) requirements and Federal Communications Commission (FCC) regulations.
1. Information We Collect
We collect various types of information as part of our staffing and recruiting services, including but not limited to:
- Personal Information: Name, email address, phone number, resumes, employment history, and other job application-related details.
- Communication Data: SMS messages, call logs, call recordings, and associated metadata processed via RingOver.
- Technical Data: IP addresses, browser types, and other device-related information.
2. How We Use Your Information
Your information is used solely for the purposes of:
- Facilitating communication during the recruitment and staffing process.
- Sending job opportunities, notifications, and updates via SMS.
- Responding to inquiries and providing support.
- Monitoring and recording communications for training, quality assurance, and compliance.
3. SMS Messaging Compliance
In compliance with TCR and FCC requirements, we ensure the following:
- Consent (Opt-In): We obtain explicit consent before sending SMS messages. By providing your phone number and opting into our SMS campaigns, you agree to receive messages related to staffing, recruitment, and job opportunities.
- Opt-Out Options: You can opt-out of SMS communications at any time by replying with one of the following keywords: STOP, END, UNSUBSCRIBE, CANCEL, QUIT, or REVOKE. Upon opting out, you will no longer receive SMS messages from us.
- Help Requests: For assistance, reply with HELP, and we will provide guidance on how to proceed or contact our support team directly.
4. Third-Party Service Providers
We use RingOver as a third-party platform to facilitate SMS and voice communications.
- RingOver processes your data only for communication-related purposes and adheres to applicable data protection regulations.
- For more details, refer to RingOver’s Privacy Policy.
5. Sharing of Information
We do not sell, rent, or share your personal data with third parties for marketing purposes.
- Data may be shared with service providers only as necessary for business operations (e.g., facilitating SMS communications).
- Opt-in data and consent collected for SMS messaging are not shared with third parties.
6. Retention of Information
We retain personal data, including SMS and call logs, for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods are as follows:
- SMS Message Data: Retained for 24 months to allow for operational follow-ups, client support, and compliance with regulations.
- Call Recordings: Retained for 6–12 months, unless a longer period is required by law.
After these periods, data is securely deleted or anonymized.
7. Your Rights
You have the following rights regarding your data:
- Access: Request access to your personal data.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data.
- Opt-Out: Opt-out of SMS communications as described above.
To exercise these rights, contact us at [email protected] or (832)-243-4000.
8. Obtaining Consent
We ensure compliance with FCC regulations by following strict opt-in consent guidelines:
- Call-to-Action (CTA): Opt-in is obtained when you voluntarily provide your phone number via our website, forms, or other methods and explicitly agree to receive messages.
- Sample CTA Message: “By submitting your phone number, you consent to receive SMS messages related to job opportunities and staffing services from VC5 Consulting. Message and data rates may apply.”
9. Security of Your Data
We employ industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. RingOver also implements robust encryption and security protocols for data processed on its platform.
10. Prohibited Content and Compliance
We do not send SMS messages containing prohibited content, including but not limited to:
- Sexually explicit content.
- Hate speech.
- Promotion of tobacco, firearms, or CBD-related products.
11. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in regulations or our business practices. Updates will be communicated by revising the “Effective Date” at the top of this page.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
- Email: [email protected]
- Phone: (832)-243-4000
- Address: 820 Gessner Rd, Houston, TX 77024
This Privacy Policy ensures compliance with TCR, FCC, and general data protection regulations to ensure transparency and the protection of your personal data. By engaging with our services or providing your contact information, you acknowledge and agree to the practices outlined above.